Thank you for your comment. The library will certainly take all of this into consideration.
Currently the only declared quiet floor is second floor of the library. However, general quiet throughout the library is expected as the norm. Any noise disturbances can be dealt with by letting library users know their noise is distracting or by coming down to our service desk and asking library staff to talk to user/s about their noise.
In terms of 'shady' to illegal matters, all of us as University folks have the right and responsibility to report suspicious problems or crimes. If you see something, say something and contact the library onsite at our first floor service desk (303-724-2152) or call campus Police immediately (303-724-4444) if you see illegal things going on. We are here to help when behaviors cross the line, and campus Police always teach better safe than sorry.
The library can certainly consider its study room access policies and weigh the options, pros/cons and costs of trying to monitor who uses the study rooms. The study rooms are first-come, first-serve but with first priority to University users who can bump & trump non-University users and do so with library staff assistance if needed. If you are looking for a room and cannot find one, please come to the service desk and we will scout the large building with you to make sure a room is not free. If not we can try to identity and inquiry with certain users in rooms to see if they are University affiliated and knock on a few doors. A University ID badge is the indicator we use for university status.
We will pursue additional preventive measures as you suggest for the refrigerator areas on 2nd and 3rd floors. You are correct about the signs on the fridges and I agree with trying to do more.
Keeping the library safe is something the library and University Police have been doing well and we have been more focused in the past couple years. We remain open to all peoples and the public; we are not a public library but we are open to the public. We are a library with diverse missions and value to diverse peoples, and the University does want to have a face of open relationship with the general public. To me the library is safe and I feel University Police would generally agree with this statement. It is all of our jobs to keep the library safe so if you suspect something and see shady behavior, please contact campus Police asap and work with library staff to report concerns when they are occurring. The library has increased building rounds by staff to keep an eye on things and protect assets; our staff are involved more with Police relationships and awareness measures for staying safe and secure. We have become more vigilant in confronting problem behavior when seen or reported. Keeping the place safe takes a village of eyes and willingness of actors (both staff and users) to notify each other asap when "things happen". It is unfortunate and I regret the experience you had – it very much upsets me that someone/s is stealing lunches from the refrigerators.
Library leadership will review our study room policies and we will find ways to enhance preventive measures against theft out of the refrigerators. Library management is always glad to speak with you anytime about such concerns and ideas. You can ask for me at the service desk or speak with the interim library director Ms. Melissa DeSantis. I hope you continue to find ways to enjoy and benefit from our library and we will take your comments to heart. Thank you.
Head of Access Services, 303-724-2139, firstname.lastname@example.org.