Tell Us: Library Customer Suggestions

Study zone treadmill or bike     Tue, 2017-09-19

 Hello! I love the new lounge area. The only thing I feel could make it even better is to have a treadmill or small bike there. It has now become my favorite place to study. 

Library Response

Thank you for the comment. The library will park that idea and consider down the road. I’d like the new Lounge space to live out a period of ‘as is’ after its opening, i.e. get its feet wet for at least six months or so until we start making changes and adjusting the space—a wise principle usually with space management after renovation. I’m sure more student comments will come in and the Library would want to weigh and prioritize the competing ideas for changes/enhancements to any area. Finding the space for a walk station could be challenging – they take up a good amount of space, and are not inexpensive. The library sometimes pursues student funding for items like this. I don’t know if student fees and Senate could help support the costs of items like this but always an option, and the Library has worked with student government before on adding amenities to library spaces. A bike station might be more easily placed in the new Lounge given its lesser footprint and no electrical needed to pedal. A good idea and I will park it for later consideration.

 

Thanks so much for your feedback.

Douglas M. Stehle

Dept. Head, Access Services. MLIS.

Assistant Professor. Building Administrator V-23 Library.

Office phone: 303-724-2139

Search @ HSL (Primo)     Thu, 2017-08-17

Your new Search@HSL does not work. The previous one worked just fine. Please go back and restore to the previous one, which was ugly but worked well.

Library Response

Thank you for this feedback.

There’s no going back now to the old system!  While we appreciate your comments about that system, we had been on it for many years and it was at end of life from the vendor.

If you would like to send your specific concerns and questions to me, jeff.kuntzman@ucdenver.edu , I’d be happy to find out what is going wrong and work with you. 

self-serve kiosks for checkout after hours     Sat, 2017-08-05

Have you considered after-hours item checkout, similar to self-serve kiosks downtown? Thank you.

Library Response

Thank you for the question.

Yes indeed the library has considered this question various times going back to 2007 when we moved into the new building on Anschutz and more recently have reviewed it several times since 2014 when HSL began offering 24/7 after-hours badge access.

So far there has been little to none user demand for a self-check station which are common in most libraries today public and academic. In fact it is very likely that your question is the first of its kind from a customer. The library since 1999/2000 has gone very electronic in its holdings and collections. We purchase some, but relatively speaking, few hardcopy books or materials of any kind annually. Circulation rates while steady and flat for the past several years are actually low and the trend line over five or ten year mark shows large decrease in print ciruculation out of our library. This makes sense for many reasons in our century and age of digital information especially in teh ASTM field.  Ebooks are the trend, and the online journals and digital article in PDF format the huge favorite of users on this campus alongside clinical databases. Certainly there is some modest checkout of print books every day and weekly, but relative to various other Colorado academic libraries our circulation rates are modest and not growing. Add to this the expense of start-up and ongoing maintenance cost to have a self-check station work with our library system and the invest seems questionable. As mentioned the little to no demand from academic library users so far plus the cost leads us to conclude the return on invest is very low. There certainly is an argument to be made on the convenience scale and especially now that HSL offers 24/7 after-hours access to the library. We recently considered the question last fiscal year and again concluded the number of users impacted would be low and overall cost high. We feel we can invest our money into better options that serve more users in more effective and relevant ways.

Thanks.

Douglas Stehle, Head of Access Services. 303.724.2139 | email: douglas.stehle@ucdenver.edu

finding full text from citation     Sun, 2017-07-16

Trying to get full article of this citation and when I enter I get a blank page at https://primo.hsl.ucdenver.edu/primo-explore/openurl?sid=Entrez:PubMed&i...

citation: Ann Pharmacother. 1993 Jan;27(1):36-7.
Ceftriaxone-induced acute pancreatitis
Zimmermann AE1, Katona BG, Jodhka JS, Williams RB
Thank you!
 

Library Response

We only have online access to the Annals of pharmacotherapy from 1999 and on.  The article you were looking for is from 1993, which we only have in print.  You could either request an Interlibrary Loan for the article, or drop by the library to get the print volume.

Information about our interlibrary load service is at: https://hslibrary.ucdenver.edu/interlibrary.  It’s free for AMC faculty and students.

Please let me know if you have more questions.  Thanks.

Yumin Jiang
Head, Collection Management

The second floor is supposed to be a quiet area     Thu, 2017-06-08

When renting out the conference rooms on the second floor to private organizations, please remind them to respect the noise level restrictions. The second floor is supposed to be a quiet area. I can study anywhere on campus. The quiet area on the second floor is unique. Please, please keep it that way!

Library Response

Follow-up Response 06/27/17

I have connected with the University group that was on the 2nd floor of the library June 7- 8.  They agreed that their group was too noisy.  They apologized and will work with the library in the future to keep the 2nd floor quiet.

Thank you,

Melissa De Santis
Director

---

First Response: 06/08/17

We agree that the event held in the Inworks lab on June 7-8 was noisy and we apologize for the disturbance it caused. We are following up with the organizers and will post a follow up soon.

Sincerely,

Lisa Traditi
Deputy Director
Health Sciences Library 

"wait list" reservation system for laptops?     Thu, 2017-04-13

Hi- I always have a hard time checking out laptops in the library, is it possible to develop a queuing system or waitlist for them that way I'm not checking back all day with no luck meanwhile others can just come in and take one just because their timing was right.

Library Response

Thank you for asking about our laptops! We are always trying to purchase more new laptops so we can have them available when needed. We will always consider changes in the future, but as it stands have determined that the first come, first serve system is the fairest arrangement possible.

We will always be happy to check on laptop availability for you if you would like to call the service desk at (303) 724-2152 before you make the trek here.

3rd Floor -- booth area disrespectful behaviors     Tue, 2017-03-28

People treat the third floor by the booths area as a group study area and being extremely disrespectful.

Library Response

Thanks for the comment. I am sorry to hear this and would like to know more. Sounds like some groups using the restaurant-style booths on the library's third floor are being noisy and loud, or disruptive in other ways? If the disruption is out of the norm and bothering your study and work, please report these situations as they occur to our first-floor service desk and we can try and speak to users being too noisy. There is a library conduct policy we can leverage, and overall we can all work together to set boundaries and appropriate tone for serious study in our library.

If you would like to voice specific concerns, please look me up and email me or call. I'd be glad to schedule a time and discuss your experiences. We strive to provide a library throughout that is conducive to academic study, and it sounds like the booth area for you is becoming too informal and leisurely with noise by groups--but I don't want to assume too much and would love to hear more directly from you.

You can certainly ask other library users to quiet down and if they react rudely without care, then please report the problem to our service desk and staff can try to help.

Thanks.

Douglas Stehle, Dept. Head, Access Services.
303-724-2139 | douglas.stehle@ucdenver.edu | office first floor, 1114--ask for me at the service desk if you wish to speak.

Consider adding a journal to the collection?     Thu, 2017-02-09

I am looking for a recent article from the JCSM (Journal of Clinical Sleep Medicine), and it appears that this is not a Journal we have an online subscription to.  Would you consider adding it to our journal library for full online access to their articles?  Thank you

Library Response

Hello:

Thank you for contacting the HSL about the Journal of Clinical Sleep Medicine.  We will review this journal and keep you posted about a decision to subscribe or not.  Meanwhile, please consider using our Interlibrary Loan (ILL) service to get the article you need.  Here's more information about the ILL service: http://hslibrary.ucdenver.edu/interlibrary

Also, we do have the Suggest an Item online form for people to submit collection purchase suggestions.  It's located at: http://hslibrary.ucdenver.edu/collections/suggest

Thank you again for your input!

Yumin.

Calculators for student checkout     Thu, 2017-02-02

It would be nice if there were loaner calculators for use. Thank you.

Library Response

Thank you for the suggestion. No problem.

We actually ordered a calculator recently to have for checkout from our service desk and it is being processed into our system now. We will order two more calculators to be sure we have enough for students. We have seen more requests for them so it is great to hear from you. We want your feedback and need to know your needs.

The service desk will be seeking to add additional gadgets for checkout to our desk services. For example, we will be getting Chromebooks soon and are looking at portable external monitors for students to extend their laptop screens and use in the library.

If you and other students have similar needs and wishes, please keep the tell-us comments coming and speak to staff on desk and let us know.

Thank you.

Douglas Stehle
Head of Access Services
303-724-2139 | douglas.stehle@ucdenver.edu

New edition of book please     Sat, 2017-01-28

The 10th edition of DiPiro Pharmacotherapy: A Pathophysiological Approach is
now available and is being assigned in the NTPD program in the Pharmacy
School.  Could you please update to the 10th Edition? Thank you.

Library Response

Thank you for contacting us about the 10th edition of DiPiro’s Pharmacotherapy.  We do have access to the new edition via Access Pharmacy, and the link on our e-books page has been updated to go to the 10th edition.  You can also get to the book by searching in SearchHSL, our new discovery platform:

https://primo.hsl.ucdenver.edu/primo-explore/fulldisplay?docid=01UCOHS_ALMA5138201170003421&context=L&vid=01UCOHS&search_scope=default_scope&tab=default_tab&lang=en_US

Thanks for alerting us about the new edition!  Please let us know if you have any questions.

Yumin Jiang​
Head, Collection Management
yumin.jiang@ucdenver.edu

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